We are looking for a customer success lead to work within the Tastemakers community and make sure our travelers have the best experience possible. The goal is to support Tastemakers travelers in every step of their journey as they discover, explore, book and travel with us. You will work within and for our amazing community of black millennials and culture curious travelers around the world. You’ll be part salesperson, part tech support, and part culture-vulture. Using chat, email, and phone calls: you’ll get travelers more excited, more prepared, and more organized for their trip.
Your day-to-day switches between creating high-level systems to support our community in all parts of the journey and one-on-one chats and phone calls to make sure each and every traveler has the experience of a lifetime. You love nothing more than meeting new people and you are resourceful inside of a tech-enabled workplace.
The Tastemakers Customer Success Lead is expected to be resourceful, empathetic, organized, and tech-savvy. We are building a marketplace with many different user types, many different user products, and the goal of connecting travelers, creatives, artists, and entrepreneurs in the real world. You will spend time teaching travelers who we are, about the destinations we operate in, and how to successfully travel with us. Your day-to-day will vary, but you can expect to spend your time as follows: 60% on one-on-one communication (online chat, phone calls, video meetings, webinars), 30% on system building and improvements, and 10% on implementing new initiatives. You’ll be responsible for:
Think you have the skills and passion for the job? Are you excited to work for a global team changing the narrative on travel? Then please introduce yourself and send a resume to firstname.lastname@example.org